Refund & Return Policy
No Refund Policy for Custom Orders
At Dayna Offutt Digital Designs, all custom orders are final due to their personalized nature. This policy ensures we can provide unique, tailored products while protecting our business and craftsmanship.
Policy Details
Scope of Policy
- All custom orders are non-refundable
- No monetary refunds will be issued after order confirmation
- Customers are responsible for providing accurate specifications during order placement
Exceptions and Considerations
We may offer alternatives in specific circumstances:
- For manufacturing defects, we will repair or replace the item
- In cases of significant deviation from agreed specifications, we will work to resolve the issue
Policy Implementation
- The no-refund policy will be clearly displayed during the checkout process
- Customers must acknowledge and agree to these terms before finalizing their order
- We retain discretion to handle exceptional cases on an individual basis
Customer Protection
While we do not offer refunds, we are committed to:
- Providing clear communication throughout the order process
- Ensuring high-quality craftsmanship
- Offering design consultations to minimize misunderstandings
By placing an order, customers acknowledge and accept these terms.