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FAQs
What types of custom orders do you offer?
We specialize in a variety of custom publishing products tailored to your specific needs. Please visit our product pages or contact us directly for more details on available options.
How can I place a custom order?
To place a custom order, select an item on the Get Published page, or contact customer support via email. Be sure to include all necessary specifications.
What is the estimated delivery time for custom orders?
Delivery times vary based on the complexity of the order and current workload. Your delivery date will be confirmed during the consultation. Typically, you can expect your order with in 4 to 6 weeks after the initial consultation and payment is made. The timeline will be agreed upon during the initial consultation.
Can I make changes to my order after it has been placed?
Once an order is confirmed, changes may be limited. Please contact us as soon as possible if you need to modify your order, and we will do our best to accommodate your request.
What is your return/refund policy for custom orders?
How do I contact customer support?
Do you offer any guarantees on custom orders?
Yes, we stand behind our products and offer a satisfaction guarantee on all custom orders. If there are any issues with your order, please contact us directly for assistance.
Can I see a sample before placing a large order?
Is a consultation required for custom orders?
Yes, a consultation is required. We believe that a thorough understanding of your needs and preferences is essential to creating a product that meets your expectations. During the consultation, we will discuss your specifications, design ideas, and any other important details. This step helps ensure that we are aligned with your vision and can deliver a high-quality, custom product tailored specifically for you. By engaging in this process, we can minimize misunderstandings and enhance your overall experience with us.